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Delivery & Shipping Information
Fast, Reliable Delivery for Your MYV
Express Delivery
All orders placed and paid for before 5:00pm Monday - Friday will be dispatched the same day for next working day delivery. Orders placed after 5:00pm will be dispatched the next working day. Orders are shipped Monday to Friday excluding bank holidays
⚡ Same-Day Dispatch: Order before 5:00pm for next working day delivery!
Delivery Cost
Delivery cost is calculated based on your order value. Variable costs are displayed in the table below.
| Order Value | Delivery Cost |
|---|---|
| £0–£999.99 +VAT | £5.00 |
| £1,000.00–£4,999.99 +VAT | £10.00 |
| £5,000.00–£14,999.99 +VAT | £40.00 |
| £15,000.00–£19,999.99 +VAT | £65.00 |
| £20,000.00–£29,999.99 +VAT | £75.00 |
Delivery Restrictions
We ship our products throughout the UK, Europe and worldwide. *Certain products may be unavailable to customers in specific regions due to regulation restrictions..
⚠️ Important: Age verification is required for all vape product deliveries. Recipients must be 18+ in the UK or meet local age requirements.
How do I change an order?
If you need to change details of your delivery address or amend your order, please contact your account manager or our Customer Service team.
📞 Customer Service: Call us on 0121 663 1339 between 9 am and 5 pm Monday to Friday (excluding bank holidays).
How do I cancel an order?
If you wish to cancel your order for any reason, please contact your account manager immediately.
My order has missing items or is incomplete?
Sometimes we may deliver your items in multiple batches due to stock availability or warehouse logistics. All products ordered and paid for Monday to Friday prior to 5:00pm are usually delivered the following working day. If you feel your order is incomplete, incorrect, damaged, or if we have sent too many products, call us on 0121 663 1339 between 9 am and 5 pm Monday to Friday (excluding bank holidays).
Disclaimer
*Please note: we cannot accept returns of any products which have been opened after delivery. This is necessary for hygiene reasons.
Please note that on occasion your product may not arrive on time due to issues with our courier service. Situations such as these are out of our control, but feel free to contact us so we can provide you with an update.